Self taught developer with a background in sales, education & technical support.
Experience
Site Instructor at Girls Who Code
Summer 2019 - 2021
Led an in-person classroom of over twenty aspiring computer scientists, covering Python, HTML, CSS, GitHub, JavaScript & Arduino C over seven weeks.
Developed core skills such as Agile development, debugging & the importance of collaboration within a software team while offering college preparedness.
Software Developer at Peaking Software
2016 - 2021
Learned to build iPhone apps using Swift Playgrounds. Embraced Apple’s latest framework SwiftUI for building my latest iPhone & iPad apps.
Developed databases, servers, websites and iPhone apps for clients.
Remote Client Support at Bloomberg LP
2015 - 2016
Offered training & technical support for PC and mobile software, coordinated field service visits, and performed troubleshooting.
Steered the initiative to create a wiki for the San Francisco technical support team, ensuring clear, concise, and accurate documentation of systems and procedures.
Genius at Apple
2013 - 2015
Supplied leadership with support including providing overrides for the Redzone, relief for Leader on the Floor for breaks and conducted One to One trainings.
Provided exceptional customer service and offered complete solutions to customers, as reflected by my high NPS score as a technician in a Training Store.
In Store Guest Trainer at Apple
2013
Developed & facilitated training for employee on-boarding, ongoing sales training, technical training, & train the trainer workshops as In Store Guest Trainer.
Increased product & technical knowledge at the market level with my employee mentorship initiative, which earned the market Q2 2013 Most Improved Net Promoter Score.
Specialist at Apple
2011 - 2013
Led in store workshop team which earned the store Net Promoter Score of 98 for three quarters.
Participated in overnight shifts as part of the Visual Merchandising Team, preparing products and visuals, ensuring their presentation adhered to exact measurements based on guidelines.
Skills
Soft Skills
Strong communication, customer service skills, and empathy in educational settings.
Ability to work under pressure, meet deadlines, and coordinate teams.
Skilled in delegating tasks and delivering quality service.
Detail-oriented with a strong commitment to excellence.
Technical Skills
Troubleshooting hardware and software issues for Apple desktop and mobile computers.
Training and development for technical support teams and sales staff.
Remote client technical support and training.
Proficient in mobile app and website development.
Education
University of California, Riverside – Bachelors of Arts in History