David Solis
Carson, CA
Email: hello@davidsolis.me
About Me
Self taught developer with a background in sales, education & technical support.
Experience
Site Instructor at Girls Who Code
Summer 2019 - 2021- Led an in-person classroom of over twenty aspiring computer scientists, covering Python, HTML, CSS, GitHub, JavaScript & Arduino C over seven weeks.
- Developed core skills such as Agile development, debugging & the importance of collaboration within a software team while offering college preparedness.
Software Developer at Peaking Software
2016 - 2021- Learned to build iPhone apps using Swift Playgrounds. Embraced Apple’s latest framework SwiftUI for building my latest iPhone & iPad apps.
- Developed databases, servers, websites and iPhone apps for clients.
Remote Client Support at Bloomberg LP
2015 - 2016- Offered training & technical support for PC and mobile software, coordinated field service visits, and performed troubleshooting.
- Steered the initiative to create a wiki for the San Francisco technical support team, ensuring clear, concise, and accurate documentation of systems and procedures.
Genius at Apple
2013 - 2015- Supplied leadership with support including providing overrides for the Redzone, relief for Leader on the Floor for breaks and conducted One to One trainings.
- Provided exceptional customer service and offered complete solutions to customers, as reflected by my high NPS score as a technician in a Training Store.
In Store Guest Trainer at Apple
2013- Developed & facilitated training for employee on-boarding, ongoing sales training, technical training, & train the trainer workshops as In Store Guest Trainer.
- Increased product & technical knowledge at the market level with my employee mentorship initiative, which earned the market Q2 2013 Most Improved Net Promoter Score.
Specialist at Apple
2011 - 2013- Led in store workshop team which earned the store Net Promoter Score of 98 for three quarters.
- Participated in overnight shifts as part of the Visual Merchandising Team, preparing products and visuals, ensuring their presentation adhered to exact measurements based on guidelines.
Skills
Soft Skills
- Strong communication, customer service skills, and empathy in educational settings.
- Ability to work under pressure, meet deadlines, and coordinate teams.
- Skilled in delegating tasks and delivering quality service.
- Detail-oriented with a strong commitment to excellence.
Technical Skills
- Troubleshooting hardware and software issues for Apple desktop and mobile computers.
- Training and development for technical support teams and sales staff.
- Remote client technical support and training.
- Proficient in mobile app and website development.
Education
University of California, Riverside – Bachelors of Arts in History
Adult & Pediatric First Aid/CPR/AED