David Solis

About Me

Customer success professional with expertise in sales, education, and technical support, delivering exceptional service, building relationships, and driving product adoption.

Experience

Site Instructor at Girls Who Code

Summer 2019 - 2021

Guided over twenty students in Python, HTML, CSS, and JavaScript, fostering teamwork and agile development skills, helping students develop problem-solving abilities.
Emphasized debugging and teamwork while preparing students for higher education in computer science.

Software Developer at Peaking Software

2016 - 2021

Developed iPhone and iPad apps using Swift Playgrounds and SwiftUI, improving client workflows and driving satisfaction with tailored solutions.
Designed and maintained databases, servers, and websites tailored to customer needs, ensuring seamless product integration and functionality.
Collaborated closely with clients to identify needs, delivering tailored technical solutions that significantly improved user experience and satisfaction, directly contributing to product adoption and long-term retention.

Client Support at Bloomberg LP

2015 - 2016

Provided training and remote client support for PC and mobile software, handling troubleshooting inquiries and ensuring swift issue resolution.
Drove the development of a technical support knowledge base, enhancing team efficiency and offering clients self-service resources that improved resolution times.

Genius Technician at Apple

2013 - 2015

Resolved complex hardware and software issues with consistently high customer satisfaction. Contributed to an elevated NPS in a fast-paced, high-volume environment, driving loyalty and retention.
Provided personalized One to One customer trainings, empowering users to fully leverage their Apple products, increasing product adoption, customer retention, and long-term loyalty. These tailored sessions consistently resulted in positive feedback and repeat customer engagement.

In Store Guest Trainer at Apple

2013

Trained new hires and staff on product knowledge, troubleshooting, and customer service, improving team performance and driving customer success.
Developed and introduced mentorship programs that directly contributed to a significant increase in customer satisfaction, earning the Market Q2 Most Improved Net Promoter Score.

Sales Specialist at Apple

2011 - 2013

Spearheaded in-store workshops, directly contributing to an exceptional Net Promoter Score of 98 for three consecutive quarters by enhancing customer education and satisfaction through tailored product demonstrations.
Collaborated with the Visual Merchandising Team during overnight shifts, ensuring products and displays were meticulously prepared to align with company guidelines, ultimately enhancing the customer experience through flawless presentation.

Skills

Soft Skills

Exceptional communication and customer service skills, fostering strong relationships and delivering empathetic, customer-first support that drives customer success and satisfaction.
Proven ability to work effectively under pressure, manage tight deadlines, and coordinate cross-functional teams to meet customer needs.
Strong delegation and organizational skills, ensuring consistent service delivery with a customer-centric approach.
Meticulous attention to detail and a deep commitment to customer success and satisfaction.

Technical Skills

Expertise in troubleshooting hardware and software issues for Apple desktop and mobile devices, swiftly resolving technical problems to enhance the customer experience.
Proven ability to train and develop teams, empowering technical support and sales staff to deliver superior customer service and drive customer success by effectively addressing customer needs.
Experienced in providing remote technical support and training, ensuring customers can efficiently use products and services.
Proficient in mobile app and website development, enabling a comprehensive understanding of technical issues from a customer’s perspective.

Education

University of California, Riverside – Bachelors of Arts in History

Adult & Pediatric First Aid/CPR/AED