David Solis
Los Angeles, CA
Email: hello@davidsolis.me
About Me
I've always been the person who makes tech make sense: training at Apple, supporting clients at Bloomberg, teaching teens to code at Girls Who Code. Now that AI turns clear descriptions into working software, that skill builds apps. I write Swift, I think in English and Spanish, and I'm shipping again.
Experience
Distributor Support at Enagic
2024 – Present- Track reliability issues reported by end users and escalate them to management for resolution.
- Manage customer and distributor accounts and support requests in SAP, a custom CRM, and Zendesk.
- Build and maintain Excel sales and performance reports for the accounting, operations, and sales teams.
- Work with other teams to verify distributor information, review commission reports, and reconcile accounts.
- Support customers and distributors by email, phone, and live chat.
Site Instructor at Girls Who Code
Summers 2019 – 2021- Guided an in-person class of more than 20 aspiring computer scientists through seven weeks of Python, HTML, CSS, JavaScript, GitHub, and Arduino C.
- Taught Agile development, debugging, and teamwork on a software team, and helped students prepare for college.
Software Developer at Peaking Software
2016 – 2021- Created iPhone and iPad apps in Swift and SwiftUI, starting in Swift Playgrounds.
- Developed databases, servers, websites, and iPhone apps for clients.
Client Support at Bloomberg LP
2015 – 2016- Trained clients on the Bloomberg Terminal and supported its PC and mobile software, including troubleshooting and scheduling field service visits.
- Spearheaded a wiki that kept the San Francisco support team's systems and procedures clearly documented.
Genius Technician at Apple
2013 – 2015- Backed up store leadership: handled Red Zone overrides, covered Leader on the Floor breaks, and ran One to One trainings.
- Solved customer issues end to end, earning a high Net Promoter Score as a technician in a Training Store.
In-Store Guest Trainer at Apple
2013- Designed and delivered training for new-hire onboarding, sales, technical skills, and train-the-trainer workshops.
- Started an employee mentorship program that raised product and technical knowledge across the market, earning it the Q2 2013 Most Improved Net Promoter Score.
Sales Specialist at Apple
2011 – 2013- Led the in-store workshop team, earning the store a Net Promoter Score of 98 for three quarters.
- Worked overnight on the Visual Merchandising Team, setting up products and displays to exact guideline measurements.
Skills
Soft Skills
- Clear communication and empathy, from support desks to classrooms
- Calm under pressure and able to coordinate a team
Technical Skills
- Swift, SwiftUI, JavaScript, Python, HTML, and CSS
- Mobile app and website development
- Troubleshooting Mac, iPhone, and iPad hardware and software
- Training technical support teams and sales staff
- Remote technical support and client training
Education
University of California, Riverside – Bachelor of Arts in History
Read, write, and speak Spanish