David Solis
Los Angeles, CA
Email: hello@davidsolis.me
About Me
I make technology easier to use. I've trained Apple staff, supported clients at Bloomberg, and taught teens to code at Girls Who Code. I build iPhone and iPad apps in Swift and SwiftUI. I work in English and Spanish.
Experience
Distributor Support at Enagic
2024 – Present- Track reliability issues reported by end users and escalate them to management for resolution.
- Manage customer and distributor accounts and support requests across ERP, CRM, and ticketing systems.
- Build and maintain sales and performance reports for the accounting, operations, and sales teams.
- Collaborate with cross-functional teams to verify distributor information, review commission reports, and reconcile accounts.
- Support customers and distributors by email, phone, and live chat.
Site Instructor at Girls Who Code
Summers 2019 – 2021- Guided an in-person class of more than 20 aspiring computer scientists through seven weeks of Python, HTML, CSS, JavaScript, Arduino C, and version control.
- Taught Agile development, debugging, and collaboration within a software team, and helped students prepare for college.
Software Developer at Peaking Software
2016 – 2021- Created iPhone and iPad apps in Swift and SwiftUI, starting in Swift Playgrounds.
- Developed databases, servers, websites, and iPhone apps for clients.
Client Support at Bloomberg LP
2015 – 2016- Trained clients on the Bloomberg Terminal and supported its PC and mobile software, troubleshooting issues and coordinating field service visits.
- Spearheaded a wiki that kept the San Francisco support team's systems and procedures clearly documented.
Genius Technician at Apple
2013 – 2015- Backed up store leadership: handled Red Zone overrides, covered Leader on the Floor breaks, and ran One to One trainings.
- Solved customer issues end to end, earning a high Net Promoter Score as a technician in a Training Store.
In-Store Guest Trainer at Apple
2013- Designed and delivered training for new-hire onboarding, sales, technical skills, and train-the-trainer workshops.
- Started an employee mentorship program that raised product and technical knowledge market-wide, earning the market the Q2 2013 Most Improved Net Promoter Score.
Sales Specialist at Apple
2011 – 2013- Led the in-store workshop team, earning the store a Net Promoter Score of 98 for three quarters.
- Worked overnight on the Visual Merchandising Team, setting up products and displays to exact guideline measurements.
Skills
Soft Skills
- Clear communication and empathy, from support desks to classrooms
- Calm under pressure and able to coordinate a team
- Quick to adopt new tools and teach others to use them
- Ownership of customer issues, from first contact to resolution
Technical Skills
- Swift, SwiftUI, JavaScript, Python, HTML, and CSS
- Node.js, REST APIs, and JSON
- Xcode, Git, GitHub, TestFlight, and App Store Connect
- SAP, Salesforce, and Zendesk
- Excel (formulas and macros) and Google Workspace
- Troubleshooting Mac, iPhone, and iPad hardware and software
Education
University of California, Riverside – Bachelor of Arts in History
Read, write, and speak Spanish