David Solis
Los Angeles, CA
Email: hello@davidsolis.me
About Me
I started on the sales floor at Apple, helping people get comfortable with their devices. That grew into training Apple staff and Bloomberg clients, then into building iPhone and iPad apps and teaching teens to code. I support customers and teach in English and Spanish.
How I Work
- Open with respect. I give everyone my full attention and explain each step before I take it.
- Listen, then serve. I lay out the options and let people decide, even if they keep what they have.
- Stay honest. I say, “I don't know,” instead of pretending I do, because credibility is hard to win back.
- Give and seek feedback. I give feedback in private and ask what I should stop, start, or continue.
- Write clearly. I put myself in the reader's place and cut what they don't need.
- Lead by example. I'm quick to ask for help, so no one on my team has to struggle alone.
Experience
Distributor Support at Enagic
2024 – Present- Track reliability problems reported by customers and give management the information needed to address them.
- Support customers and distributors by email, phone, and live chat, managing their accounts and requests across ERP, CRM, and ticketing systems.
- Build and maintain sales and performance reports for the accounting, operations, and sales teams.
- Work with teams across the company to verify distributor information, review commission reports, and reconcile accounts.
Site Instructor at Girls Who Code
Summers 2019 – 2021- Taught Python, HTML, CSS, JavaScript, Arduino C, and version control to an in-person class of more than 20 high school students over seven weeks.
- Coached students in Agile development, debugging, and teamwork, made asking for help feel welcome, and helped them prepare for college.
Software Developer at Peaking Software
2016 – 2021- Created iPhone and iPad apps in Swift and SwiftUI.
- Developed databases, servers, websites, and iPhone apps for clients.
Client Support at Bloomberg LP
2015 – 2016- Trained clients on the Bloomberg Terminal and supported its PC and mobile software, troubleshooting issues and coordinating field service visits.
- Started a wiki to document the San Francisco support team's systems and procedures.
Genius Technician at Apple
2013 – 2015- Supported store leaders by handling sales-floor overrides, covering floor leadership during breaks, and leading One to One training sessions.
- Earned a Net Promoter Score (NPS) of 97 as a technician in a Training Store by listening first and solving customer problems from start to finish.
In-Store Guest Trainer at Apple
2013- Built and delivered training for new-hire onboarding, sales, technical skills, and train-the-trainer workshops.
- Started an employee mentorship program that raised product and technical knowledge market-wide, helping the market win the Q2 2013 Most Improved NPS.
Sales Specialist at Apple
2011 – 2013- Led the in-store workshop team, earning the store an NPS of 98 for three quarters.
- Worked overnight on the Visual Merchandising Team, setting up products and displays to exact guideline measurements.
Skills
- Swift, SwiftUI, Python, JavaScript, HTML, and CSS
- Node.js, REST APIs, and JSON
- Xcode, GitHub, TestFlight, and App Store Connect
- SAP, Salesforce, Zendesk, Excel (formulas and macros), and Google Workspace
- Troubleshooting Mac, iPhone, and iPad hardware and software
- Staying calm under pressure and creating experiences people recommend
Education
University of California, Riverside – Bachelor of Arts in History