David Solis
Los Angeles, CA
Email: hello@davidsolis.me
About Me
I started on the sales floor at Apple, helping people get comfortable with their devices. That grew into training Apple staff and Bloomberg clients, then into building iPhone and iPad apps and teaching teens to code. I work in English and Spanish, and in every role I build trust and grow relationships, one interaction at a time.
How I Work
- Open with respect. I give everyone my full attention and explain each step before I take it.
- Listen, then serve. I lay out the options and let people decide, even if they keep what they have.
- Stay honest. I say, “I don't know,” instead of pretending I do, because credibility is hard to win back.
- Give and seek feedback. Done well, it lifts others up and holds us all to a higher standard.
- Write clearly. I put myself in the reader's place and cut what they don't need.
- Lead by example. I'm quick to ask for help, so no one on my team has to struggle alone.
Experience
Distributor Support at Enagic
2024 – Present- Track reliability issues reported by end users and escalate them transparently to management for resolution.
- Support customers and distributors by email, phone, and live chat, managing their accounts and requests across ERP, CRM, and ticketing systems.
- Build and maintain sales and performance reports for the accounting, operations, and sales teams.
- Collaborate with cross-functional teams to verify distributor information, review commission reports, and reconcile accounts.
Site Instructor at Girls Who Code
Summers 2019 – 2021- Guided an in-person class of more than 20 aspiring computer scientists through seven weeks of Python, HTML, CSS, JavaScript, Arduino C, and version control.
- Taught Agile development, debugging, and teamwork, made asking for help feel welcome, and helped students prepare for college.
Software Developer at Peaking Software
2016 – 2021- Created iPhone and iPad apps in Swift and SwiftUI, starting in Swift Playgrounds.
- Developed databases, servers, websites, and iPhone apps for clients.
Client Support at Bloomberg LP
2015 – 2016- Trained clients on the Bloomberg Terminal and supported its PC and mobile software, troubleshooting issues and coordinating field service visits.
- Started a wiki that kept the San Francisco support team's systems and procedures clearly documented.
Genius Technician at Apple
2013 – 2015- Backed up store leadership: handled Red Zone overrides, covered Leader on the Floor breaks, and ran One to One trainings.
- Held a high Net Promoter Score (NPS) as a technician in a Training Store by listening first and solving customer issues end to end.
In-Store Guest Trainer at Apple
2013- Designed and delivered training for new-hire onboarding, sales, technical skills, and train-the-trainer workshops.
- Started an employee mentorship program that raised product and technical knowledge market-wide, helping the market win the Q2 2013 Most Improved NPS.
Sales Specialist at Apple
2011 – 2013- Led the in-store workshop team, earning the store an NPS of 98 for three quarters.
- Worked overnight on the Visual Merchandising Team, setting up products and displays to exact guideline measurements.
Skills
- Swift, SwiftUI, Python, JavaScript, HTML, and CSS
- Node.js, REST APIs, and JSON
- Xcode, GitHub, TestFlight, and App Store Connect
- SAP, Salesforce, Zendesk, Excel (formulas and macros), and Google Workspace
- Troubleshooting Mac, iPhone, and iPad hardware and software
- Staying calm under pressure and creating experiences people recommend
Education
University of California, Riverside – Bachelor of Arts in History